Subscribe and Get 10% Off on your first order! You will get 10% Off on your first order if you join Bali Soap USA community.
As soon as you create your account, you’ll have total control. Use your account dashboard to add products, upgrade, cancel, or skip a shipment. You will also receive some news about the special offer of our products.
My Order
Can i do bulk orders?
Yes, you can!! Feel free to email us at balisoapusa@gmail.com for more information. Talk soon!
How can I issue a refund?
Please read our refund policy for more information or simply reach us at balisoapusa@gmail.com.
How long does it take to get refunded?
You will receive the funds from a refund in your account approximately 5–10 business days after the refund is submitted.
Can I cancel my order?
You cannot cancel your order unless your order has not been processed, since we get working on the order right away. Please reach us ASAP!
Can I change my order after it has been placed?
As soon as you place your order, we get working on it right away (so you can enjoy it sooner). That means we are unable to make any changes or modifications to an order after it has been placed and confirmed.
When is my order going to ship?
We will use our best efforts to dispatch products within three business days of the order being placed, but we do not guarantee that we will do so. Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery. You will be notified by email when your order has been dispatched. Click here for more information
Why hasn't my tracking information updated?
Sometimes, there's a delay between the info being updated and the actual movement of the package from one of our partner fulfillment centers. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.
Can I send my order as a gift?
Yes! Mostly our products is a gift set with beautiful packaging.
What if a product arrives damaged or broken?
We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. If you have received a product that arrived damaged or broken, please contact us so that we can remedy the situation. Your satisfaction is our goal.
Where can I reach out for support?
You can contact us with any questions and concerns through the help function on our website, by email to balisoapusa@gmail.com. We're here for all your needs!